Frequently Asked Questions

In 1975, our Founder and President Andrew Wright was already the world's leading authority on men's hair replacement systems. For years Andy had been consulting with salons and hair specialty studios with women customers desperate for remedies for thinning or lost hair. As a result Gemtress was born.

What sets Gemtress apart from other companies?

Gemtress is internationally known for handcrafting beautiful, fashion forward, natural looking wigs and hair enhancements for women suffering from hair loss. Made from 100% Remi human hair, Gemtress pays close attention to detail and offers a wide selection of options in a variety of rich colors, textures and lengths. With Gemtress, you'll have countless options to find the most natural looking solution for you.

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How can I purchase a Gemtress product?

Gemtress products are available at top salons nationwide. You can find the nearest location to you by Contacting Us Here!

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How do I determine the solution I need?

Our trained Gemtress hair specialists can help you determine the perfect solution for you. In addition, they can also help you pick out the perfect Gemtress product to help you feel confident in your look and help you feel more like you.

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Are Gemtress products comfortable? Will my head get itchy?

Gemtress products are handcrafted from 100% Remi human hair and lightweight materials. They have been specifically designed for increased comfort and breathability.

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Can I use any hair care products on Gemtress products?

Although our products are made from either 100% Remi human hair or 100% Syntress fibers, it is recommended to use only specially formulated products designed for Gemtress to help protect your investment. This includes shampoos, conditioners, hairspray and even brushes.

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Can I use heat styling products on Gemtress products?

Yes, you sure can. On our 100% Remi human hair and European Hair options, you can use heat styling products such as hot rollers or a curling iron. You'll have the ability to style your hair to your liking. Heat cannot be used on the Syntress Collection.

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How often do I need to wash my Gemtress solution?

Depending on how active your lifestyle is, we recommend washing your wig every 10-14 wears.

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How do I wash and care for my Gemtress?

Washing Gemtress is easy. First, gently brush out all tangles using a wig brush. Next, fill your sink with 2 capfuls of LaGem shampoo. Submerge and swoosh around. Let it soak for a minute or two. Finally, rinse under cool water until all the suds are gone.
Lay your Gemtress flat on a towel to dry. Do not ring, twist or brush the hair while it's still wet.

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How do I store my wig?

We recommend storing your wig on a wig stand. Storing your wig on a wig stand can help maintain its shape and style. It can also prevent your wig from tangles or getting dirty in between wears. Your wig should always be stored in a cool, dry place. Avoid places full of dust, mildew and high temperatures.

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Should I wear a wig cap?

If the Gemtress solution for you is a full wig, this is a personal preference. Wearing a wig cap can increase the number of wears between washes. If you decide to forgo the wig cap, it is recommended to apply the wig to clean, dry hair. Our trained hair specialists can help you determine if a wig cap is appropriate for you or not.

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